CALGARY, AB – August 10, 2009 - Island Pumping in Nanaimo, BC, has implemented a mobile workforce management solution from Mentor Engineering and eNET Dispatch to enhance operations and stay competitive in the concrete pumping industry. Since the implementation, Island Pumping has been able to streamline driver/dispatcher communication, billing and data entry—improvements which add up to a potential savings of $100,000 per year.
As Rick Mayer, Owner and President of Island Pumping, explains: “Before the system was in place, we relied on drivers to keep track of their hours, to write down when they arrived or left a job site, and we billed by the hour. With our equipment costing $125 to $300 per hour, the minutes can add up. We were losing an average of 15 minutes per job, which translates to about $100,000 per year.”
The solution they chose includes Mentor Ranger® in-vehicle computers combined with a web-based fleet management software solution from eNET Dispatch.
Rick says that one of the biggest benefits of the solution is the ability to capture real-time information on their vehicles and jobs. With the new system, dispatchers can see the exact location and status of each vehicle, eliminating the need for phone calls or radio chatter. The system tracks pump hours and lets Island Pumping know the stage of each job. With this information they can schedule jobs more efficiently and use their resources cost-effectively.
In addition to real-time data, Rick says that automated data entry made possible by Ranger has allowed Island Pumping to realize tangible time savings, “Time-wise, drivers are probably saving at least thirty minutes to one hour per day because there is so much less paperwork.”
Rick has also seen improvements in the dispatch process, and has been able to cut dispatcher staffing requirements in half.
Looking ahead, Island Pumping feels that the ability to track equipment and operators remotely with this technology will allow them to expand their business without having to open numerous new offices.“The long-term use of the technology will probably save us millions of dollars because of this,” says Rick.
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About Mentor Engineering
Mentor Engineering has over 20 years experience helping hundreds of fleet-based organizations improve customer service, increase efficiencies, reduce operational costs, and complete more jobs per day.
